Tell us what went wrong and we’ll help you find the next step.
01 Contact PlateCrew
Email b.kunal2002@gmail.com. Support is provided by Kunal Behbudzade.
Include your device model, app version, and a short description of the issue when they are relevant. Please do not send meal photos, health details, passwords, or payment information in your first message.
02 Subscriptions and billing
For purchases made in the iOS app, Apple handles billing and cancellation. You can view or cancel a subscription in Apple’s subscription settings. Removing the app does not cancel a subscription.
If an eligible purchase is not recognized by the app, use its Restore Purchases control. If it still does not appear, email us with the issue and the date of purchase. For a refund request, use Apple’s Report a Problem.
03 Your data
Use the same support address to ask about access, correction, or deletion of your information. Our Privacy Policy explains the choices available to you and how we handle requests.
04 App issues
If a meal photo does not analyze or a screen fails to load, check your connection and try again. If the problem continues, tell us what you tapped and what appeared on screen. We may ask for additional details to investigate.